Are You A Slave To Patient Satisfaction Scores?
I am very blessed. The hospital where I practice, while concerned with patient satisfaction, does not worship at its altar. That is, so far our administrators seem to understand that people will occasionally be angry or unsatisfied, and that such dissatisfaction is within the realm of real life. We still have people storm out of the emergency department, prattling on about lawyers and lawsuits, promising to go to another hospital in the future (which we heartily encourage). On the whole, we do a bang-up job of keeping the right people happy, and an adequate job of making the right people unhappy. Read more »
*This blog post was originally published at edwinleap.com*
